Bugs & issues

Receiving our emails (including the validation code) is currently experiencing difficulties with some suppliers. If your address ends in @hotmail .com, @wanadoo .fr (or .com), or @laposte .net, it is very likely that the message is blocked by your email.

Here is what we recommend depending on your situation:

• For a new registration: Try creating your account using a different email address (Gmail, Yahoo, etc.)
• For an existing account (migration): Contact our customer support so we can manually change the email address associated with your account to unblock you.

⚠️ Crucial information for Wanadoo addresses: At this time, it is technically impossible for us to send a response to people contacting us from an address @wanadoo .fr or @wanadoo .com. Our teams are investigating to resolve this blockage. So that we can process your request and respond to you, please contact us from another email address.

Here's what to do if you don't see the update:

• Close and reopen the blind
  
• Wait a few minutes
  
• Restart your phone
• Then try again from the Scorecast page on the App Store or Play Store

Check that the link/invitation code is complete (copied in full) and that you are logged in with the correct account.
If it still doesn't work, go to Profile → Report a problem and send the contest code (or a screenshot of the link) for us to check.

Make sure you have the latest update. If this continues, uninstall and then reinstall Scorecast. If not, contact or support.