Bugs & issues

Receiving our emails (including the validation code) is currently experiencing difficulties with some suppliers. If your address ends in @hotmail .com, @wanadoo .fr (or .com), or @laposte .net, it is very likely that the message is blocked by your email.

Here is what we recommend depending on your situation:

• For a new registration: Try creating your account using a different email address (Gmail, Yahoo, etc.)
• For an existing account (migration): Contact our customer support so we can manually change the email address associated with your account to unblock you.

⚠️ Crucial information for Wanadoo addresses: At this time, it is technically impossible for us to send a response to people contacting us from an address @wanadoo .fr or @wanadoo .com. Our teams are investigating to resolve this blockage. So that we can process your request and respond to you, please contact us from another email address.

Yes: the application with the blue icon is blocked and you need to install the new application (purple icon) to continue playing. It is a mandatory update.

Here's what to do if you don't see the update:

• Close and reopen the blind
  
• Wait a few minutes
  
• Restart your phone
• Then try again from the Scorecast page on the App Store or Play Store

Check that the link/invitation code is complete (copied in full) and that you are logged in with the correct account.
If it still doesn't work, go to Profile → Report a problem and send the contest code (or a screenshot of the link) for us to check.

Make sure you have the latest update. If this continues, uninstall and then reinstall Scorecast. If not, contact or support.